iPhone 4.0 users have apple to peel

Posted on June 30, 2010 by .

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Apple says users need to change the way they hold the new iPhone for the device to work properly.

Apple says users need to change the way they hold the new iPhone for the device to work properly.

Apple is in hot water over the iPhone 4.0′s apparent dysfunction.

Gadget lovers are saying Apple intentionally created the iPhone with a defect so that users can spend more money on getting their new phones fixed.

Unlike its previous iPhones, iPhone 4.0 has an antenna located right where one generally places his/her palm. The previous iPhones had an integrated antenna and never faced complaints of reception loss causing calls to be lost. The antenna allegedly loses reception if the lower left corner of the phone is covered while making a call.

Numerous lawsuits were filed this week against Apple, as a number of consumers hope to take the company to task over the reception issues with the new iPhone 4.0.

At least three class-action complaints were filed in California, Maryland, and Texas. The largest was filed in a US District Court in Oakland, Calif., and has a list of 11 plaintiffs included in the complaint, residing in California and New Jersey. The other two each include one plaintiff.

Apple has been accused of violation of the Federal Communications Act, three counts of products liability related to negligence, defect in design and breach of implied warranty, intentional and negligent misrepresentation, fraud by concealment, unfair business practices and more.

Meanwhile AppleCare representatives are being given a strong company line to deliver to unhappy iPhone 4 owners who complain about reception issues.

Employees are told to say that the device’s reception performance “is the best we have ever shipped” and that its critical antenna flaws are “a fact of life in the wireless world.” They are told not to perform service on iPhones with these problems and instead to give customers a PR-driven recitative instead.

In a nutshell, Apple knows the phone has problems but will insist that users are simply “holding it wrong.”

Are you having problems with your new iPhone 4.0. Let us know your thoughts by commenting below.

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